Problem → Solution → Impact
How We Helped MenonMove Reduce Booking-to-Dispatch Time by 45% in 4 Months
Client Overview
MenonMove runs an on-demand logistics and workforce platform for moving and cleaning services. Customers book through the app, and the platform matches them with available crews and tracks the job from booking through completion.
Delaine Tech rebuilt the matching, tracking, and payroll systems that were slowing MenonMove down as it scaled.
Industry
Logistics & Workforce Management
Location
United Arab Emirate
Our Services Provided
1
Platform Strategy & Architecture
2
UI/UX Design for Booking & Dispatch
3
Full-Stack App Development
4
Workforce Management Tools
The Challenge
Before partnering with us, MenonMove relied on manual processes that couldn't scale:
Manual crew assignment meant dispatchers were matching jobs by phone, which delayed bookings by hours.
Customers had no visibility into crew arrival time or job status once a booking was confirmed.
Payroll for hourly crew members was calculated manually each week, leading to frequent errors.
Our Solution
Automated matching engine built to assign crews based on location, availability, and job type, replacing phone-based dispatch.
Real-time job tracking added so customers see crew arrival status and job progress from booking to completion.
Automated payroll calculated directly from logged job hours, removing manual entry and the errors that came with it.
Technologies We Use
Impact
45%
Faster booking-to-dispatch time.
38%
Increase in completed jobs per week.
50%
Reduction in payroll errors.
31%
Growth in repeat bookings.
Dispatch was our bottleneck. Every job went through a phone call before Delaine automated the matching engine. Now crews get assigned in seconds, customers can see exactly where their crew is, and payroll doesn't eat up a full day every week anymore.
Founder & CEO, MenonMove